A no-show occurs when the bus arrives for a scheduled pick up and the customer is not there. To avoid a no-show, the customer must talk to our Call Center at least one hour before the scheduled pick up time, to cancel the deviation.
When customers accumulate a total of three (3) No-Shows within a 30-Day period, they will receive a written Notice of Service Suspension, and a 30-Day service suspension will be imposed. Customers will be given 14 calendar days from the date the suspension letter is mailed to appeal No-Shows they believe where charged in error. Customers must appeal in a timely manner. After the 14 days have elapsed without the request for appeal, the No-Show(s) will become part of the customers permanent record and cannot be appealed at a later date.