Call Center Hours of Operation
Monday through Friday: 8:00 a.m. to 5:00 p.m.
Call Center After Hours
- Weekdays (6 a.m. – 8 a.m. and 5 p.m.- 8 p.m.): When customers call, they will only be able to cancel trips and locate their ride on a monitored voice recorder system.
- Saturday (6 a.m. – 8 p.m.) and Sunday (8 a.m. – 6 p.m.): Customers are given the option to cancel, book a trip (8am-4pm) for Monday only, or locate their ride on a monitored voice recorder system.
No trip will begin before 5:00 a.m. Monday through Saturday. No trip will begin later than 8:00 p.m. Monday through Saturday.
The LIFT operates the same days as fixed route bus service. There is limited Lift services on Sundays. However, the flex routes will deviate ¾ of a mile for the Sunday services. No service is provided on the following holidays: New Year’s Day, Memorial Day, Juneteenth, Fourth of July, Labor Day, Thanksgiving, and Christmas.
LIFT Scheduling Hours
Monday-Sunday: 8:00 a.m. – 4:00 p.m.
Requests for next day trips are received via telephone answering machine and email firstname.lastname@example.org on weekends and holidays.
On Saturday and Sunday customers will leave requests on a monitored voice recorder.
Trip requests submitted by email, during the Call Center Hours of Operation, are processed within the same day. Customers are contacted back with trip information by end of day. Emailed trip requests submitted after hours are processed next day.