Lift Paratransit

Lift Program is Tulsa Transit’s door-to-door paratransit service for persons with disabilities who have been determined ADA Paratransit Eligible and who are five (5) years of age or older.

LIFT paratransit service is a door-to-door public transportation service for persons with disabilities who are unable to use Tulsa Transit’s fixed route buses. Paratransit is a shared-ride service operated with accessible vehicles. It is designed to be comparable to fixed-route service.

Lift Program Guide to Paratransit Services – download one of the files or view the full guide below.

Revised:  08-01-22

Eligibility

Who’s Eligible

Persons with disabilities may be eligible for ADA complementary paratransit service based on a permanent or temporary disability. According to federal regulations, paratransit services must be offered to persons whose disability:

  1. Prevents them from getting on and off the bus or riding the bus.

  2. Prevents them from traveling to or from a bus stop in Tulsa Transit’s fixed-route bus system.

Become Eligible

Apply for Lift

  1. Phone ADARide

    Phone ADARIDE toll free at 1-877-232-7433 Monday through Friday from 10 a.m. to 6 p.m. to obtain an application form.

    The Tulsa Transit Call Center does not mail applications, nor will LIFT Program applications be available at local agencies or health care facilities.

    When you call ADARIDE, the customer service representative will get some basic information from you to begin the registration process. You can request a paper copy of the application and professional verification form be mailed to your home, or ADARIDE offers a more accessible option for those who want to complete the process on-line.

  2. Fill out Application

    When you receive the application or go online to complete the form (www.adaride.com), please read the instructions and fill out every question completely. The application includes a Professional Verification Form that must be completed and signed by a qualified and licensed professional. If this section is not completed, the application will be returned. The decision regarding eligibility for LIFT Services is a transportation decision, not a medical decision. However, it is essential to have information from the licensed professional to assist in making a decision regarding eligibility.

  3. Submit Application

    Send the completed application to:

    ADARIDE
    19300 South Hamilton Ave, Suite #120
    Gardena, CA 90248

  4. Receive Application Status

    Upon receipt of your completed application, the contractor will have 21 days to make a determination regarding your eligibility. A determination letter will be mailed letting you know if and under what circumstances you will be eligible to ride the LIFT.

Eligibility Determination

Eligibility for the LIFT may be on a “conditional” basis, meaning service will be provided only for those trips in which ADA paratransit eligibility standards have been met. Riders will be required to use Tulsa Transit’s fixed-route bus service, or find alternative transportation, for trips that are not deemed ADA paratransit eligible.

  • Unconditional eligibility – an individual is eligible for all trips on the LIFT.
  • Conditional or trip-by-trip eligibility – an individual may be eligible for certain trips on the LIFT.
  • Temporary eligibility – an individual is eligible for the LIFT on a temporary basis. The length of time varies depending on the customer’s transportation needs but does not exceed one year. Please Note: Temporary eligibility will be given if the eligibility determination process exceeds 21 calendar days.

Applicants who are determined eligible will be issued an identification (ID) card. LIFT customers who want to ride the fixed-route bus for free will be required to take their LIFT ID cards issued by ADARIDE along with another form of identification that includes a photo, to the

Denver Avenue Station,

319 S. Denver,

Tulsa, OK 74103.

Our staff will make you a photo ID card for just $1.00 that you can use on fixed-route buses to obtain the free fare.

Applicants who are denied ADA complementary paratransit eligibility will have an opportunity to appeal the decision within 60 days from the date of the determination letter.

Applicants who appeal may be:

  • Asked to participate in an in-person assessment.
  • Allowed to present additional information regarding their functional abilities.
  • Permitted to offer any documentation or advocate supporting their claims.

Certification

Eligible riders are certified for services for a period of up to four (4) years. The eligibility period will depend on the LIFT participant’s specific disability and, if temporary, its duration. Once certification has expired, riders must be recertified to continue utilizing Lift services

Recertification for services will be required of LIFT customers prior to expiration of their current eligibility period. The contractor (ADARIDE) will notify Lift participants of the recertification requirements approximately 45 calendar days prior to the expiration date.

The original certification determination will remain in effect until the final decision has been made and the appeal is closed. Applicants wanting to appeal should write a brief letter stating the reason(s) they feel the decision was in error, or they can contact ADARIDE at 1-877-232-7433 to state a desire to appeal.

Appeals also can be initiated through ADARIDE’s website at www.adaride.com.

From Out of Town?

Out-of-town visitors who present ADA eligibility documentation from another jurisdiction can use the LIFT. If a visitor does not have ADA eligibility documentation, the LIFT will request proof of disability. Visitors must provide proof of disability, along with a current address and phone number.  Then the LIFT will grant the visitor presumed eligibility for 21 calendar days of service within a 365-day period.  The service days do not have to be consecutive.  If visitors need LIFT service more than 21 calendar days in a one-year period, they must apply and be certified locally.

Ride Lift

Lift Program

Lift Program drivers are trained in the special needs of persons with disabilities.  Passengers must provide their own escorts to assist them with other travel needs. Special vehicle requests cannot be accepted.

LIFT trips can be scheduled Monday through Sunday via email (lift@tulsatransit.org) or phone. Customers can talk to a Customer Service Representative by calling 918-982-6882 or (918) 584-7209 (TDD for speech and hearing impaired) between the hours of 8AM and 4PM.

On weekends and holidays, customers can leave a message on the Call Center answering machine for trips needed the next day.

The LIFT offers two types of service:

  1. Demand Service

    Demand service is provided when a customer calls the Call Center to make a reservation for service.

  2. Subscription Service

    Subscription service is a standing reservation for customers who make the same trip one or more times a week.

    Subscription service is limited to riders traveling to the same place at the same time at least once a week for a minimum period of 30 calendar days. When a LIFT customer’s certification expires, that customer’s subscription service automatically cancels. In addition, subscription service automatically cancels anytime a customer is suspended due to no shows and/or late cancellations. Upon renewal of the certification or at the end of the suspension period, subscription customers must call 918-982-6882 to renew subscription service.

    ADA regulations prohibit Tulsa Transit from scheduling more than 50% of the available trips in any given hour for subscription customers. Therefore, there may be times when subscription service is not available at the time requested. In the event a customer is unable to schedule subscription service, trips must be booked daily or up to three days in advance.

How to Ride

Book a Trip

Book a Trip

Customer Service Representatives are available from 8:00 am to 4:00 pm Monday through Friday. On weekends customers can schedule using our after-hours voice recording system for Monday trips only. Reservations can be made up to three calendar days in advance.

To schedule a trip, call 918-982-6882 or email lift@tulsatransit.org and

be ready to provide the following information:

  1. First and last name.
  2. Date travelling.
  3. Pick-up address (including building/business name, nearby landmark, specific pick-up information like entrance, entry code for any security entrance).
  4. Time you need to be at your destination.
  5. Destination address (including specific drop-off information like entrances).
  6. If a personal care attendant (PCA/escort) will be traveling along.
  7. If guests other than PCA will travel along (including children).
  8. If a Buddy (certified LIFT customer) will travel along (must provide Buddy name and LIFT ID number).
  9. If customer, PCA/escort, guest(s), or Buddy will be using a mobility device.

When scheduling return trips, customers should allow plenty of time to complete their business, so they are ready when the vehicle arrives. Be aware of opening and closing times at the destination location to avoid waiting outside the building before or after business hours.

When scheduling trips, please follow these suggestions:

  • Allow adequate time to reach the destination
  • Allow extra time for the pick-up and drop-off of other passengers
  • Allow for traffic conditions and weather delays

As established under the ADA, the LIFT can offer travel times one hour before or one hour after the requested travel time. For instance, if you request a trip in the 8:00 a.m. hour and all the routes running in that hour are full, the Customer Service Representative will offer you pick-up times in the 7:00 a.m. hour or the 9:00 a.m. hour. If the trip is a no solution (a window time cannot be found at the time the trip is booked), the scheduler can look for arrival times of plus or minus one hour of the requested arrival/departure time.

Schedulers make two attempts to contact the customer, if no voicemail is available, the evening before a trip to provide the customer with their window times. It is the customer’s responsibility to know the hours of operation of the business/location to which they are booking a trip.

It is always a good idea for customers who book trips for the LIFT to record the name of the Customer Service Representative who booked the trip along with the date and time the reservation was made. Please note that all calls made to the Call Center are recorded for quality assurance.

Trips will be confirmed at the time they are scheduled. Please confirm dates, times, and addresses before ending the call to ensure the accuracy of the scheduled trip.

Be Ready for Your Trip

Be Ready for Your Trip

LIFT vehicles will arrive any time within a 30-minute pick-up window. Customer Service Representatives give the pick-up window at the time the trip is booked. It is very important for customers to write the pick-up window times down so there will be no confusion on the day of travel. Please be ready to board the vehicle immediately upon arrival.

Wait for Your Ride

Wait for your Ride

The LIFT is a door-to-door, shared-ride service. Most riders can wait inside their residences or pick-up locations until the driver knocks on the door or rings the doorbell. There are instances in which the driver will be unable to provide door-to-door services.

Tulsa Transit’s policies regarding door-to-door service are:

  • Drivers cannot go to locations where the vehicle must be backed. Backing LIFT vehicles is strictly prohibited by company policy.
  • Drivers must be able to find a safe place to park; the parked vehicle must not block or impede traffic. Alley pick-ups and drop-offs are not allowed.
  • Drivers must be able to maintain sight of vehicle. In other words, if the driver cannot see his or her vehicle from the door of the pick-up location, door-to-door service will not be provided.
  • Drivers will not go to doors that are more than 75 feet from the vehicle.
  • Drivers will go to the outermost door at a pick-up location where they will knock on the door or ring the doorbell.
  • Under no circumstances will drivers enter residences or other pick-up or drop-off locations.
  • Drivers will identify themselves by name, position (LIFT driver), and will verify the drop-off location with the customer.
  • There must be a safe, accessible path of travel from the customer’s door to the vehicle in order for door-to-door service to be provided.
  • Drivers will provide no assistance up or down steps for persons in wheelchairs or push them up excessively steep ramps.
  • If a rider cannot be left unattended at the destination location (as a result of his or her disability or impairment), a companion or personal care attendant is required to receive the passenger upon the vehicle’s arrival.

If Tulsa Transit cannot provide door-to-door service for operational reasons (as outlined above), riders must be waiting outside.

Board the Vehicle

Board The Vehicle

When the vehicle arrives, customers are required to present their LIFT ID cards and the exact fare or a valid coupon. The driver cannot transport customers without the required fare.

Hours & Fares

Hours and Fares

Hours

Hours

Call Center Hours of Operation

Monday through Friday: 8:00 a.m. to 5:00 p.m.

Call Center After Hours

  • Weekdays (6 a.m. – 8 a.m. and 5 p.m.- 8 p.m.): When customers call, they will only be able to cancel trips and locate their ride on a monitored voice recorder system.
  • Saturday (6 a.m. – 8 p.m.) and Sunday (8 a.m. – 6 p.m.): Customers are given the option to cancel, book a trip (8am-4pm) for Monday only, or locate their ride on a monitored voice recorder system.

No trip will begin before 5:00 a.m. Monday through Saturday. No trip will begin later than 8:00 p.m. Monday through Saturday.

The LIFT operates the same days as fixed route bus service. There is limited Lift services on Sundays. However, the flex routes will deviate ¾ of a mile for the Sunday services. No service is provided on the following holidays: New Year’s Day, Memorial Day, Juneteenth, Fourth of July, Labor Day, Thanksgiving, and Christmas.

LIFT Scheduling Hours

Monday-Sunday: 8:00 a.m. – 4:00 p.m.  

Requests for next day trips are received via telephone answering machine and email reservations@tulsatransit.org on weekends and holidays.

On Saturday and Sunday customers will leave requests on a monitored voice recorder.

Trip requests submitted by email, during the Call Center Hours of Operation, are processed within the same day. Customers are contacted back with trip information by end of day. Emailed trip requests submitted after hours are processed next day.

Fares

Fares

Regular Fare

  • One-Way Cash Fare: $3.50
  • One-Way Guest/Companion Fare: $3.50
  • Personal Care Attendants/Escorts: Free
  • One-Way Fare with Phone Ahead Fee: $4.50
  • Children 4 Years and Under: Free
  • Buddy (must be LIFT certified): Free
  • “Will Call” Fare (Premium Same-Day Service): $7.00 (regardless of trip distance)

LIFT Coupons

10 Rides: $35.00

All passengers must pay exact fare when boarding the vehicle. Drivers do not carry change. Change and or credit will not be given. LIFT Coupons can be purchased at the Denver Avenue and Mid-Town Memorial Stations and at some Quik-Trip locations. In addition, customers can purchase LIFT coupons on-line or via mail by sending a check or money order to:

Tulsa Transit
LIFT Coupon Books
510 S. Rockford Avenue,
Tulsa, OK 74150

When purchasing LIFT Coupons by mail, please add $.75 for all orders of $200.00 or less, or $1.50 for all orders exceeding $200.00 to help defray the cost of mailing them.

Please note: Drivers are not allowed to accept tips or gratuities.

Lift Trip Request

Book Lift Trip

Mobility Aids(Required)
MM slash DD slash YYYY
Pick up Location(Required)
Gate code or other special instructions
Appointment Time(Required)
:
Return Time(Required)
:
Drop-off Location(Required)

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FAQ

Frequently Asked Questions

What is the Paratransit Service Area?

Lift Service Area Map

Tulsa Transit provides paratransit service within Tulsa city limits. In certain limited cases where fixed-route buses travel near the city limit line, the paratransit service area extends beyond the city limits to meet the requirements of the ADA. For clarification on the service area boundaries, please call 918-982-6882 or emailing lift@tulsatransit.org.

If a customer lives outside of the service area they may use the LIFT Program if:

  1. They apply and are determined eligible for paratransit services.
  2. They can get to a location within the service area to be picked up.
  3. They are traveling to a location within the service area. 

What type of vehicle will pick me up?

Tulsa Transit provides Lift-equipped buses.

What if my vehicle is late?

If the vehicle has not arrived by the end of the 30-minute window, please call the Call Center at 918-982-6882. On weekends and after hours, customers can leave a message on the Call Center answering machine and their call will be returned the same day. In the event the pick-up is 30 minutes or more outside the window, customers will not be charged for the trip. For example, if the pick-up window is 10:00-10:30 a.m. and the vehicle does not arrive until 11:00 a.m. or later, there will be no charge.

How many packages can I bring on the vehicle?

Because the vehicle will be shared, customers must limit their packages to three (3) large paper grocery bags (preferably with handles) or eight (8) “Walmart-type” plastic bags. Customers can bring on board only what they, with the assistance of the driver, can carry in one load. Passengers are not allowed to get on and off the vehicle to load packages. Drivers will assist with up to two parcels that individually weigh no more than 15 pounds. Bags or packages weighing more than the limit will be the responsibility of the passenger.

Once on board, packages must fit in the passenger’s lap or store under the seat during transport. Collapsible carts are allowed and can be secured by the driver. Non-collapsible carts and utility carts will not be allowed under any circumstances.

A customer who violates these limits will be expected to arrange for alternative transportation (i.e., taxi, friend, or family member) for the return trip.

What are the procedures for using wheelchairs or other mobility devices?

The LIFT will make every attempt to accommodate standard wheelchairs, scooters, and other mobility devices. Please be sure wheelchairs or other mobility devices are clean, safe, and in good working condition before traveling aboard the LIFT. (Drivers are not authorized to push, or pull, inoperable mobility devices.)

How long will my ride take?

Travel time on the LIFT is comparable to the amount of time it would take to make the same trip using our fixed-route bus service. The average fixed-route trip length is 1 hour to 1 ½  hours, and a trip on the LIFT may exceed or fall below that average depending upon the circumstances.

Who can accompany eligible passengers?

Personal Care Attendant/Escort

A personal care attendant can accompany a certified LIFT passenger at no additional charge. Determinations regarding a customers’ need for a personal care attendant are made at the time of certification. Those who are certified to have a personal care attendant must reserve space for the attendant when scheduling trips on the LIFT.

Guests

Guests are welcome to ride with LIFT customers for $3.50 per trip. Due to limited space, each rider is allowed one guest per trip. If a guest is traveling with you and you require a Will Call, the guest must pay the Will Call fare as well. Customers must reserve space for the guest, whether adult or child, when scheduling their trips. Seating for more than one guest is on a “space available” basis. Children ages 4 and under travel free and must be accompanied by an adult.

Service Animals

Guide dogs and other service animals are permitted on all LIFT vehicles and can accompany passengers.

Buddy

The Buddy System allows up to three LIFT customers (the customer booking the trip and two other certified customers) to ride for the price of one. The booking customer and the Buddy must be picked up at the same location and time and must have the same return trip for them to be considered Buddies. The names of all Buddies and their LIFT ID numbers must be provided when the trip is scheduled. All LIFT customers, including Buddies, must show their LIFT ID cards to the driver when boarding the vehicle.

How do I cancel my trips?

When customers no longer need a trip that has been scheduled, whether demand or subscription service, they must call 918-982-6882 or email lift@tulsatransit.org to cancel. Customers should make every effort to cancel trips no later than 4:00 p.m. the day before the scheduled trip. Cancel requests will not be accepted through drivers or dispatching staff, customers must contact the call center by phone or email.

What are the penalties for no-shows and late cancellations?

Customers who no-show/late cancel 15 percent (15%) of their scheduled trips within a six (6) month look-back period may be subject to service suspension. However, you will be given two (2) no-show/late cancel/cancel at the door grace period before a service suspension is to take place.

For instance:

  • A customer who schedules 20 trips in a month and no-shows/late cancels three, or 15 percent, of those trips would be suspended.
  • Someone who schedules 40 trips in a month and no-shows/late cancels six, or 15 percent, of those trips would be suspended.

Customers who establish a pattern or practice of no-shows and/or late cancellations in a twelve (12) month look-back period will receive:

  • First violation: Written warning
  • Second violation: 14-day (2-week) suspension
  • Subsequent violations: 28-day (4-week) suspension

For instance, if a customer had a pattern or practice of no-shows and/or late cancellations in January, a written warning would be issued. If the customer established a pattern or practice of no-shows and/or late cancellations in April, the customer would be subject to a 14-day (2-week) suspension. Finally, if the customer established a similar pattern or practice in September, the customer would be suspended for 28 days or 4 weeks.

How do I pay an outstanding balance?

Exact fare is required upon boarding the lift vehicle for pick-up and return trips. Customers who acquire an outstanding balance due to nonpayment or partial payments for a previous ride, are required to pay the entire balance in order to continue to use Lift services. Customers will be notified the following day in which payment was not received to make arrangements for full payment.

Payments can be made in person at the Denver Avenue Station or online at this direct link https://securepayment.link/tulsatransit/

     Select-Pay Invoice, complete the form and submit your payment.

  • Customer ID # – Lift Client’s full name – LIFT
  • Invoice #- LIFT

Please contact customer service at 918-982-6882 for more information.

How can I appeal a suspension of service

Customers who believe one or more of their violations were charged in error may appeal in writing, in a timely manner, either by completing the form and returning it via mail or by emailing lift@tulsatransit.org. The appeal must include details regarding why the customer believes the violation was charged in error.

Tulsa Transit will consider the information provided with the appeal, make a determination and mail or email a determination within seven (7) calendar days after the request for appeal has been received.

If all or part of the appeal is denied, the customer will have a right to request an in-person hearing to appeal the determination made by Tulsa Transit. Customers making appeals in person will each have up to 15 minutes to present oral and/or written arguments concerning the no-show(s) and/or late cancellation(s) they believe were charged in error and not removed by Tulsa Transit during the initial appeal. The appeal will be heard by someone who was not involved in the initial decision, and the decision of the hearing officer will be handed down in writing. The decision will be final, and no further appeals will be accepted by Tulsa Transit.

Should a subscription customer be suspended from the LIFT Program, it will be necessary for the customer to request subscription trips be reinstated at the end of the suspension period. Subscriptions are suspended when service is suspended.

How do I request a reasonable modification?

Tulsa Transit is committed to providing equal access and opportunity to qualified individuals with disabilities in all programs, services, and activities. Tulsa Transit recognizes that, in order to have equally effective opportunities and benefits, individuals with disabilities may need reasonable modifications to policies and procedures.

Tulsa Transit’s full Reasonable Modification Policy can be found at www.tulsatransit.org.

Requests for reasonable modifications can be submitted in writing by:

  • Mail: Tulsa Transit, 510 S. Rockford Ave., Tulsa, OK 74120
  • Email: info@tulsatransit.org

Alternative means of filing a request, such as personal interviews, phone calls, or taped requests, will be made available for persons with disabilities if unable to communicate their request in writing or upon request.

Rules of Conduct

Passengers are asked to follow these rules of conduct to ensure the safety and comfort of all riders and the driver:

  • No eating, drinking, or smoking.
  • No fighting, throwing of any object, pushing, rough behavior, or vulgar language.
  • No firearms, weapons, or fireworks of any kind.
  • No hazardous chemicals, materials, or batteries of any kind.
  • Shirts and shoes must be worn at all times.
  • Radios, CD players, and tape players are not to be played aboard the vehicle unless headphones are used and the volume is adjusted so only the passenger can hear.
  • For safety reasons, please limit unnecessary conversation with drivers when the vehicle is in motion.
  • Children 12 years and under must be accompanied by an adult or older passenger.
  • Pets must be stored in a pet carrier, except service animals.
  • No abusive, threatening, or obscene language or actions.
  • Infants and toddlers must be transported in car seats in accordance with state law.

Riders who violate the rules of conduct are subject to penalties, up to and including suspension of service.

Note: Passengers who engage in physical abuse or cause physical injury to another rider or the driver may be subject to immediate and permanent suspension, and possible criminal prosecution.